The cancellation policy for various products and services are as follows:
The Holistic Highway accepts the following credit cards: Visa, Mastercard and American Express. For security reasons, your billing name and address must match that of the credit card used for payment.
The Holistic Highway cannot process any credit card with a billing address outside of the United States.
At this time, The Holistic Highway cannot accept any credit gift cards. All purchases require bank authorization prior to processing. Only authorized orders will be processed and shipped.
The Holistic Highway is required by law to collect sales tax on all orders.
If your product isn’t just right, you can return any items purchased at The Holistic Highway for a full refund if within 14 days of original purchase and have used less than 1/3 of the product. There is no refund for shipping costs, no exchanges, and we cannot accept any used or unused skincare products after 14 days. For returns, please send an email with your order number, items you are returning, and reason for return to: firstname.lastname@example.org. We will issue you a Return Merchandise Authorization (RMA #) along with return instructions. You are welcome to use any mail provider of your choice. Your account will be refunded once we have received your return shipment.
FOR DAMAGED OR MISSING PRODUCTS
If your product is missing or arrives damaged, immediately call 717-508-4011. For damaged products, Do NOT discard the box nor any contents for possible USPS inspection. Failure to keep all contents of the package may invalidate a refund or replacement. If an item is missing, immediately call or email email@example.com to notify us.
LOST OR MISSING PACKAGES
If your package shows a USPS delivery confirmation but you are unable to locate it, please reach out immediately to: firstname.lastname@example.org or call (717) 508-4011 and we will be able to assist you. Any order reported lost or missing 15 days after delivery receipt will not be eligible for a replacement, refund or resolution.
WHAT WE CANNOT REFUND
We cannot refund tongue scrapers, trial kits or sample kits.
Meal Plan Program
The meal plan program has a built in 14 day trial, meaning that the customer has 14 days after signing up for the program to try the program without payment. The customer must visit the Meal Plan Cancellation page and input their email address within the 14 day trial window in order to not be charged after the trial period is over.
After the 14 day trial period, the customer can cancel at any time and will not be charged any future payments in accordance to the payment plan they selected. If customer signs up for a monthly plan, they will not be charged any future monthly payments after the requested date of cancellation. For customers that purchase a year long plan, the customer will continue to have access to their plan for the remaining time left on their year long program. To cancel, the customer must visit the Meal Plan Cancellation page and input their email address.
The Ayurveda Cleanse program can be cancelled with a full refund within 24 hours of purchase. After 24 hours of purchase, all sales are final and no refund requests will be approved.
Caravan, Limo and Personal Chauffeur Programs
By signing the Membership Agreement upon purchase of the Caravan, Limo or Personal Chauffeur Programs you authorize the company to charge your credit card or debit card, or cash your check as payment for your membership in the Program. See services page for current for Pay in Full Fee and the Payment Plan options. Furthermore you agree that you are responsible for full payment of fees for the entire 12 (twelve) month course of the Program, regardless of whether you actually attend or complete the Program, and regardless of whether you have selected a lump sum or monthly payment plan. To further clarify, no refunds are will be issued and all monthly payments must be made on a timely basis.
We are committed to providing all Program participants with a positive program experience. By signing the membership agreement, you agree that the Company may, at its sole discretion terminate this Agreement, and limit, suspend, or terminate your participation in the Program without refund or forgiveness of monthly payments if you become disruptive or difficult to work with, if you fail to follow the Program guidelines, or if you impair the participation of the Program instructors, or participants in the Program. If the Company terminates the agreement, it will give a pro-rata refund based upon the time left, or, in the case of monthly payments, not collect on future payments.