Cancellation Policy
The cancellation policy for various products and services are as follows:
Products
PAYMENT METHODS
The Holistic Highway accepts the following credit cards: Visa, Mastercard and American Express. A Flexible Savings Account (FSA) and Health Savings Account (HSA) can also be used to pay for your year-long program. For security reasons, your billing name and address must match that of the credit card used for payment.
At this time, The Holistic Highway cannot accept any credit gift cards. All purchases require bank authorization prior to processing. Only authorized orders will be processed and shipped.
SALES TAX
The Holistic Highway is required by law to collect sales tax on all orders.
REFUND POLICY
At The Holistic Highway, we want you to love your purchase. If you're not completely satisfied we offer a 100% money-back guarantee, no questions asked. To get a full refund of your purchase please email info@theholistichigway.com and ship the product back to the address below within 30 days of your delivery. Upon receipt, you will be provided a refund for the products that you weren't satisfied with to your original payment method.
Please ship returns to:
The Holistic Highway
89 Woodlawn Ave
Bristol, RI 02809
FOR DAMAGED OR MISSING PRODUCTS
If your product is missing or arrives damaged, immediately call 717-508-4011. For damaged products, Do NOT discard the box nor any contents for possible USPS inspection. Failure to keep all contents of the package may invalidate a refund or replacement. If an item is missing, immediately call or email info@theholistichighway.com to notify us.
LOST OR MISSING PACKAGES
If your package shows a USPS delivery confirmation but you are unable to locate it, please reach out immediately to: info@theholistichighway.com or call (717) 508-4011 and we will be able to assist you. Any order reported lost or missing 15 days after delivery receipt will not be eligible for a replacement, refund or resolution.
WHAT WE CANNOT REFUND
We cannot refund tongue scrapers, trial kits, or sample kits.
Meal Plan Program
The meal plan program has a built-in 14-day trial, meaning that the customer has 14 days after signing up for the program to try the program without payment. The customer must visit the Meal Plan Cancellation page and input their email address within the 14-day trial window in order to not be charged after the trial period is over.
After the 14-day trial period, the customer can cancel at any time and will not be charged any future payments in accordance to the payment plan they selected. If a customer signs up for a monthly plan, they will not be charged any future monthly payments after the requested date of cancellation. Customers that purchase a year-long plan, the customer will continue to have access to their plan for the remaining time left on their year-long program. To cancel, the customer must visit the Meal Plan Cancellation page and input their email address.
Ayurveda Cleanse
The Ayurveda Cleanse program can be canceled with a full refund within 24 hours of purchase. After 24 hours of purchase, all sales are final and no refund requests will be approved.
Caravan, Limo, and Personal Chauffeur Programs
Payment
By signing the Membership Agreement upon purchase of the Caravan, Limo, or Personal Chauffeur Programs you authorize the company to charge your credit card or debit card, or cash your check as payment for your membership in the Program. See services page for the current Pay in Full Fee and the Payment Plan options. Furthermore, you agree that you are responsible for full payment of fees for the entire 12 (twelve) month course of the Program, regardless of whether you actually attend or complete the Program, and regardless of whether you have selected a lump sum or monthly payment plan. To further clarify, no refunds are will be issued and all monthly payments must be made on a timely basis.
Termination
We are committed to providing all Program participants with a positive program experience. By signing the membership agreement, you agree that the Company may, at its sole discretion terminate this Agreement, and limit, suspend, or terminate your participation in the Program without refund or forgiveness of monthly payments if you become disruptive or difficult to work with, if you fail to follow the Program guidelines, or if you impair the participation of the Program counselors or participants in the Program. If the Company terminates the agreement, it will give a pro-rata refund based upon the time left, or, in the case of monthly payments, not collect on future payments.